The fastest way to reach a real person is email. We read every message and reply within one business day, usually faster.
Send us a note:
If you're reporting a bug, it helps to include your device model, OS version, app version (Settings → About), and what you did right before it happened.
How do I delete my account and all my data?
In the app: Settings → Delete account. The deletion runs immediately and removes your account, all cloud-synced games, photos, and voice memos. There's a two-step confirmation so you can't trigger it by accident; once it completes, the data cannot be recovered.
If you can't reach the in-app option for any reason, email
support@r7labs.io
with the subject "Delete my account" and we'll do it for you within 30 days.
How do I export my journal?
In the app, go to Settings → Export your data. Choose JSON (full structure including media URIs) or CSV (one row per game, spreadsheet-friendly).
Can I use playback without signing in?
Yes. Everything works locally on the device. Signing in adds multi-device sync, the AI features (memory polish and voice capture), and family share links. You can switch any time.
How does AI memory polish work?
When you tap Polish, your rough note (plus the game's basic context — kid name, sport, opponent, score) is sent through our secure Supabase Edge Function to OpenAI, which returns a warm, 2–4 sentence rewrite grounded in what you wrote. We never embellish or invent stats. OpenAI doesn't retain content sent via API beyond what's needed to deliver the response. Polish is included in your first 10 games; after that it's part of playback Pro.
What does playback cost?
playback is free to use — adding games, photos, and voice memos never costs anything. Your first 10 games also include the Pro features: AI memory polish, voice capture, family share links, and the yearbook. After that, playback Pro is $4.99/month or $39.99/year. Anything you've created stays yours whether or not you subscribe.
How do family share links work?
Each link is a 12+ character random token. The page is unindexed (search engines won't find it) but anyone with the link can view it. Revoke any link from inside the app.
I forgot to upgrade before my trial ended.
Your data is always safe — trial expiry never deletes anything. Everything you logged stays in your journal, and adding games, photos, and voice memos keeps working for free. Subscribe to playback Pro any time from Settings to turn the AI features back on; if you decide not to, your journal stays put and remains exportable from Settings.